1. When will my order arrive?
Your products will ship within two to five days of your order, and then take up to 3 weeks to reach your doorstep. Each product at Tha Shade has an estimated delivery time that you can find on the (“Chat with Us” button ).
2. What's your return policy?
Instead of returning items, you can contact us for a full refund within 30 days. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
3. Can I cancel my order?
Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So, if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
4. What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
5. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
6. What are the Sunglasses / Lens Material and Quality?
Our Sunglasses are Tinted Lens / Polarized and provide exceptional optics for clear vision on sunny days. Our Tinted lenses also keep your eyes safe from UV rays. Anti-reflective, UV400 Protected Hand crafted from the highest quality acetate. Premium hinges and components for maximum durability and comfort. We Do Not Provide Prescription on Sunglasses or Eyeglasses.
7. Do you provide prescription eyewear?
Our Sunglasses and Eyeglasses are not prescription lenses. We only provide the frames and anti-blue light lenses. Prescriptions are not available in our store, but your lenses can be fit with Rx lenses by your local optician.